F A Q

can i cancel my ordered ?

: unfortunately, we are not able to cancel an order once it has been placed.

i put wrong addressed, what to do ?

: be very careful when entering your shipping address, leidsterk will not be responsible for orders sent to the incorrect delivery address provided by the customer.

do you offer refund/return/exchange ?

: we are unable to offer refunds, returns, or exchanges. all sales are final. please note, leidsterk reserves the right to refuse all returns, re-shipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. 

my items arrived damaged, what to do ?

: all our items will be packed safe with bubble-wrap please be sure once you opened  contact us you saw the damage, we will check and get back to you. send us the detail infomartion.

i had received wrong items, what to do ?

: email us leidsterk@yahoo.com as soon as you received and send us picture. dont wait please.

what forms of payment do we accept ?

: all payment 

how often do we re-stock ?

: Restock dates vary depending on product availability. Please sign up for our emails or SMS text alerts to find out when your favorite products will be back in stock !

shipping fee ?

: we offer the following shipping options by usps or fedex 
Standard - $11.95
Ground – $14.95 

feel free to email us : leidsterk@yahoo.com